Terms of Service

1. Acceptance of Terms

By accessing the website of New Era Support Ltd ("we", "us", "our"), submitting a client staff request, or applying for healthcare roles through our platform, you agree to be bound by these Terms of Service.

If you do not agree to these terms, please discontinue the use of our website and services immediately.

2. Healthcare Staffing Provision for Clients

New Era Support Ltd provides healthcare, nursing, dementia care, and housing staffing support to client facilities across the UK.

• Staff Booking & Deployment: Staff requests submitted via `/request-staff` or our 24/7 hotline (07950 850970) are processed subject to staff availability and contract confirmation.
• Compliance Representation: All assigned personnel supplied by New Era Support Ltd undergo DBS background vetting, Right-to-Work verification, and clinical reference checks.
• Shift Emergency Cover: Immediate emergency shift cancellations or modifications must be communicated to our 24/7 admin hotline with mandatory notice periods specified in individual client service level agreements (SLAs).

3. Candidate Registrations & Onboarding Obligations

Candidates applying for employment through our onboarding portal agree to provide complete, truthful, and accurate information.

• Document Integrity: Candidates must upload genuine compliance documents (Passports, Photo IDs, DBS certificates, NVQ/Nursing certificates). Providing fraudulent documentation will result in immediate disqualification and reporting to relevant statutory authorities (NMC/CQC/Police).
• Reference Verification: By submitting professional references in Step 2 of our onboarding portal, candidate applicants consent to New Era Support Ltd contacting previous employers for background verification.

4. Website Use & Intellectual Property

All content on this website—including logos, editorial blog articles, code, illustrations, and user interface designs—is the exclusive intellectual property of New Era Support Ltd protected under UK and international copyright laws.

You may not reproduce, distribute, or modify any portion of this site without prior written permission.

5. Limitation of Liability

To the fullest extent permitted by law in England & Wales, New Era Support Ltd shall not be liable for indirect, incidental, or consequential damages resulting from website unavailability, third-party network delays, or unapproved shift cancellations outside our operational control.

6. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England & Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.